Collection officers are hired by companies to collect outstanding payments from clients and customers.
When interviewing collection officers, suitable candidates will have patience and strong negotiation skills. Be wary of candidates who do not perform well under pressure and those who are uncomfortable with confrontation.
Tests the candidate’s understanding of the role.
Demonstrates the candidate’s negotiation skills.
Demonstrates the candidate’s patience and problem-solving skills.
Reveals knowledge of accounting practices and state-approved payment plans.
Highlights areas of focus and reveals possible gaps in knowledge.