A customer service associate needs excellent phone etiquette. The applicant needs to show the ability to give customers an effective phone service.
Listen carefully. A customer service associate needs to be friendly and cheerful at all times.
The potential hire’s answer will give you insight into their understanding of quality service.
The applicant’s answer to this question will demonstrate their problem-solving and people skills.
Customer service associates work as members of a team. The prospective hire needs to share their ability to utilize the skills and attributes of team members to provide outstanding customer service.