ROLE DEFINITION
The candidate will be primarily responsible for handling Outbound Dialing & generate Leads through Cold Calling him/her. He needs to regularly deliver the high-performance numbers, benchmark quality, greater turn-around time, and improvements in the process.

RESPONSIBILITY
DELIVERABLE

·        To Deliver the Leads Quality as provided by the Client.
·        To make sure all the Parameters Defined from Client End are Delivered.
·        Planning and managing workflow, productivity, turn-around time, and quality standards.
·        Learn and implement new methods and techniques to enhance self-performance and increase value to the Client.
TASKS & ACTIVITIES
·        OUTBOUND LEAD GENERATION:
§ Make Sure of Cold Calling through Diallers & Deliverance of leads as per the Criteria Described from Client End.
§ Ensuring data authenticity with proven methods of verification and validation process
§ Keeping the additional Leads Sourced for future references or audit purposes
·        PERFORMANCE:
Constantly improving performance in the top-line KPI’s such as Productivity (numbers), Quality, Turn Around Time, Discipline (Behavior) and Attendance.
·        VALUE-BUILDING:
§ Understand the scope of work to ensure right performance per KPI definitions.
§ Learning new methods, tools & processing techniques from peers to deliver continuous performance improvements.
§ Suggesting new thoughts and ideas, which would enable value-building and innovation in the process.
ATTRIBUTE, SKILLS AND KNOWLEDGE
·        ATTRIBUTE:
§ Confident and Go-Getter.
§ Willingness to learn.
§ Hungry for personal growth.
§ Positive & Adoptable.
§ Win-Win Approach.
§ Thoughtfulness and Honest.
·        SKILLS:
§ Under Graduate/Graduate/Post-Graduate.
§ Experienced in the same domain.
§ Good communication skills.
§ Good typing skills with knowledge of Phonetics & Abbreviations used in US Geography.
§ Creative and result driven.
§ Attention to Detail
·        KNOWLEDGE :
§ Microsoft Tools (Word, Excel, and PowerPoint)
§ Adobe and other PDF Tools.
§ Previous experience in Voice Calling for Lead Generation/Sales is preferable.
MEASUREMENT METRICS
·        Number of Leads / Transactions (Per Day).
·        Quality (per defined standards).
·        Attendance and Discipline.
·        Ideas, Suggestions and Value Delivery (Per Month).

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