• Good Communication skills.
• Basic understanding of hardware and networking issues.
• Provide Remote Technical Support to customers for the enterprise products
• Manage customer trouble tickets.
• Provide troubleshooting support and problem resolution to customers
• Windows PC troubleshooting competence.
• Groovy code (Requires some basic JAVA knowledge)
• Experience in HL7 (Health Level-7 standards)
• Good Knowledge & experience in SQL queries and Stored Procedures
• Basic knowledge on Windows servers
• Basics on JBOSS, ESB and AS2
• Good knowledge in XML and EDI
• Quick understanding of customers’ tactics and quick problem-solving skills
• Candidate should be able to Communicate well in Arabic
• Should be willing to work on Sunday to Thursday shift.
a. Prior technical documentations experience
b. Prior software testing and related documentations experience
c. Experience in VB / Perl Scripting and ASM technology can also be added weightage.
d. Investigative support, and help with IQs