Technical support engineers are responsible for providing high-level technical and IT support for business clients. They assist clients with the installation of computer hardware and software systems, troubleshoot IT or desktop issues, and provide basic software training.
When interviewing technical support engineers, the ideal candidate will have advanced knowledge of hardware and software systems, excellent communication skills, and the ability to resolve problems via remote connection. Be wary of candidates with poor interpersonal skills and those who are unable to manage their time effectively.
Indicates a passion for the industry and essential interpersonal skills.
Reveals the candidate’s analytical and diagnostic skills.
Demonstrates the candidate’s time management skills.
Demonstrates the candidate’s interpersonal and communication skills.
Reveals more about the candidate’s skills and previous work experience.