Telesales representatives contact businesses and private individuals to solicit sales or donations over the telephone. Telesales representatives are also known as telemarketers, call center representatives, or telephone sales representatives.
When interviewing potential telesales representatives, look for candidates with excellent communications skills as well as sales ability. Be wary of candidates who attempt to push sales without engaging the potential customer.
Look for candidates who demonstrate creative thinking and communication skills.
Demonstrates candidates' ability to handle rejection as well as problem-solving skills that may lead to potentially winning the customer over.
Look for candidates who demonstrate knowledge of the product as well as sales ability. Take note of candidates who attempt to push the product without asking questions to ascertain the customer's needs or wants.
Demonstrates candidates' flexibility and creative thinking skills, as well as communication and interpersonal skills.
Look for candidates who demonstrate knowledge of the sales process and how to close a sale.