| lease find below requirement details for the vacancy of Quality Analyst for the Quality Audit Department. Job Functions And Responsibilities: Perform quality assurance reviews for Call Center Operations Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement Make recommendations to help reduce process variation and eliminate errors Track Business Unit responses for all findings identified from the process reviews Provide management with timely reports documenting observations from reviews Ensure feedback provided to agents are clear and concise Should be Graduate Minimum 1-2 years of experience as QA International Voice experience is a must (At least 1 year of experience) Proficient in Excel Other Details: BPO Type: Solutions & Product based company (Australian Process) Job Type: Full-time Excellent communication & organizational skills Should be willing to work in morning shifts (Cab facility & Breakfast will be provided) Benefits – Cab Facility & Breakfast ( Free of Cost ) – 5 days working (Mon-Fri) Shift Timings: 4:30 am – 1:00 pm (Oct – Mar) & 5:00AM – 2:00PM (Apr – Sep) Job Type: Full-time |
Quality Analyst
Job Category: NON IT JOBS
Job Type: Full Time
Job Location: MOHALI
Job Experience: 0- 1years
Salary: 20-25k
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